Developed relationships with customers at municipal and government accounts, and championed automation and integration to transform manual, paper-based systems. Directors of sales operations should have 7-10 years of relevant business experience, preferably in sales. A proven leader that accomplishes performance objectives with a focus on business revenues, customer satisfaction, coordinating, directing, and managing daily hotel operations. Key decision maker in design, deployment, and execution of sales programs. Managed the 6-month implementation of c3s new enterprise resource planning system that integrated hr, recruiting, payroll and benefits functions. Increased business revenue through proactive management of relationships and sales strategies. Defined strategy and business plan for a sales team. Skills : Microsoft Office Suite, Salesforce, Tableau, Varicent, IExpense, Changepoint, Concur, Zuora, Outreach.io, CRMFusion, CRM, Data Loader, Guru, Atlassian Cloud, InsideView, ToutApp, ZoomInfo, Lead Generation, Forecasting, Operational Excellence, Sales Support, Pivot Tables. I have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. Preparing purchase orders and responding to customer/supplier inquiries. MBA is desirable, Work experience of 10+ years within Finance, Strategy, Sales Planning or Business Intelligence. Developed sales analytics tools including, KPI leadership reports to provide timely, accurate, actionable data. on all projects and initiatives, Sit with sales leadership to enable sales strategy and process, Act as change agent to instill a quality culture throughout organization and drive measurable business process improvement, *This is a Manager AIP and will sit in HQ, Proactively monitor business performance and execution (including field force key indicators); recommend solutions and course correction tactics as needed; develop reporting mechanisms and key indicators to clearly communicate Field Force performance, Work with Product Lifecycle Services (PSL) to optimize and simplify reports, Oversee KPI reporting to ensure consistency, increased productivity and identification of issues/opportunities, Liaise with CV Field Leadership to design, implement and track field-driven innovation programs, Decides on optimum work approach, maximizes use of available technology and other resources, Ability to work effectively as an individual contributor and in a team structure and maintain strong cross functional ties across the organization, Demonstrates strong competencies in project management and problem solving to support opportunities for growth drivers, Demonstrates ability to self-start and initiate, Demonstrates a clear understanding of policies & procedures of operations; complies with and applies policies & procedures appropriately, Takes a problem solving approach when faced with challenging or difficult situations, Demonstrates willingness to shift in responsibilities due to the nature of the changing environment, Manages difficult and emotional situations effectively, Provides leadership on projects and/or programs, Works with Insights & Analytics to identify sales target opportunity, Perform proactive territory analysis to identify issues and provide solid recommendations for improvements, having a direct impact on sales performance, Creates equitable assignment of sales force quotas and ensures quotas are optimally allocated across all sales channels and resources, Coordinates sales forecasting, planning, and budgeting processes, Proactively monitors sales forecasts and strives to maintain high levels of quality, accuracy, and process consistency in the sales organizations planning efforts, Monitors pipeline coverage against sales targets, highlighting risks and gaps, Collaborates cross-functionally with Accounting, Finance, and Human Resources regarding sales incentives and commission payouts, Collaborates with Regional Directors to create SPIFFs in support of new launches, programs, and priorities for growth, Manages and administers all contracts, including but not limited to: discounts, refunds, cancellation policies, terms & conditions, etc, Works with accounting, finance, etc. Significant experience leading and directing a regional field team. ), compensation experience, etc, Significant operational and sales insight with the ability to understand, interpret, and present complex data to senior level audience, Experience supporting Gross Revenues of $200M (or greater), while navigating incentive compensation conversations and reporting, Evidence of continuous career progression and a record of leading change management, Management experience within a matrixed organization, paired with a continuous improvement mindset, Experience with different business models (Capital, Subscriptions, vendors, etc. Facilitate an organization of continuous process improvement, Conduct strategic analysis of sales performance and market trends in support of NSD and leadership objectives, Provide proactive management of project and leverage/share best practices whenever possible, Facilitate communication and training to field per management direction, Assist project business lead in managing the project's budget. Directed the project management for the due diligence related to C3s recapitalization. Engineered and curated nationwide leadership development programs as part of training committee. Engage with members of the Senior Management team and local management teams to provide information, analysis and recommendations on various business projects Lead a sales operations organization to optimize engagement strategy and efficiency. Interviewed and hiring of all sales and customer service staff. Seventeen years proven ability to build territories implement and execute winning sales strategies while managing key accounts and leading dynamic teams. View our resume example, then download and edit it to fit your experience. Strong expertise in delivering support services and resolving customer complaints. Skills : Team Building, Leadership Reporting, Analysis Strategic Sales, Business Planning Budgeting, Forecasting Complex Negotiations, Vendor Management, Sourcing, Procurement Market, Competitive Analysis. Setup procedures to improve customer service and operations. Business, Accounting, Operations, or related field preferred; MBA a plus, Excellent problem-solving skills; quick to insight and solutions; root-cause analysis, Experience in consumer goods, retail, and/or manufacturing setting preferred, A self-starter who likes to take initiative and ownership of responsibilities from start to finish, A team player, with a very strong work ethic and high energy level; a brand ambassador, Naturally independent and capable of building a high performing team, Experienced or interested in sales and operations – making things happen vs “more analysis”, Ensure the adoption and progressive phased rollout of the Visa Client Playbook platform on Salesforce.com across AP region to improve sales effectiveness and productivity, Integrate Visa’s sales methodology for account reviews, and deal reviews to support the sales objectives for the region, Coordinate all implementation activities through a broad governance structure, and gaining executive alignment at all levels to develop needed support, Drive tangible metrics, data integrity monitoring tools, incentive programs and reporting to accelerate adoption and usage, Identify and assess relevant platform improvements such as single-sign-on, mobile adaption, and Chatter for phased introduction, Cross-functional integration/ systems alignment with relevant functional units in the company, Development and generation of reporting to tracking all key operating metrics for successful implementation, Piloting and testing roll-out of phases of the tool across regions on a staggered basis by relevant customer segment based on a needs assessment, Extensive experience in the banking/financial services sector preferably with strong knowledge of card payments industry, its products, services and technologies, Experience in leading, directing, and facilitating the business planning processes. Skills : Salesforce.com, Project Management, Training & Development, Analytical, Reporting, Operations Management, Problem Solving, Communication, Cross-Functional Team Leadership, How to write Experience Section in Sales Resume, How to present Skills Section in Sales Resume, How to write Education Section in Sales Resume. While an MBA typically isn’t required for this role, it certainly doesn’t hurt. Anticipates needs and coordinates activities across the U.S. and Canada, Measurements and Tools: Provides feedback to the Midas organization to insure proper measurement and effectiveness of Data Highway, M2, Portal Reports, and other ad hoc reporting, Bachelor’s Degree in Business, Management or a related field of study, A clear understanding of income statements, balance sheets, and cash flow, Previous experience in a fast paced environment requiring strict organization, efficiency, and attention to detail, Experience in customer relationship management, Knowledge of best practices for customer experience management and the customer lifecycle, Ability to implement and monitor a strong internal quality improvement program, Focus on sales + catering business development + lead management for need, pre-opening and transition hotels prior to hiring DOSM + DOC, Conduct market research, prepare prop form and early pre-opening checklist work for new projects, such as identifying top demand generators, connecting with CVB's, seasonality of market, competitive set analysis, etc. Resume SamplesThis page provides you with Director Of Operations resume samples to use to create your own resume with our easy-to-use resume builder. Works in close alignment with FP & A, Interacts regularly with business leadership, balancing a drive for accountability to plans/projects and the maintenance of effective business relationships, Close engagement with BG Marketing teams and associated sales objectives, Creates tools and mechanisms to raise the skill sets of the global sales and technical support organization, Designs, implements, and supports sales forecasting, planning, and budgeting processes. Another Director of sales resume template; Maxine Curry Dayjob Limited The Big Peg 120 Vyse Street Birmingham B18 6NF England T: 0044 121 638 0026 E: firstname.lastname@example.org Ensured all policies, procedures, federal, state and local laws are adhered to by all employees, in regard to personnel, security, guest relations, safety, etc. Participating in setting departmental performance measurements and conducting annual performance reviews of employees. Develops new reporting as needed, and summarizes and shares recommendations stemming from sales reporting and analytic findings. Measures compliance with required standards for maintaining CRM data, Understanding of how to use data to drive decision making, 15+ years of relevant experience and a Bachelors degree or, 12+ years of relevant experience and a Masters degree or, 10+ years of relevant experience and a PhD or, 15+ years of experience managing Sales Operations and/or Enablement Organizations, 5+ years of experience managing Salesforce.com and surrounding business processes such as forecasting, territory and quota setting, and data management, Very strong analytic skills; able to understand, analyze and organize complex concepts and projects, Hands on technical depth with salesforce.com and BI reporting tools such as OBIEE, Cognos, Tableau or similar product. Salary estimates are based on 2,448 salaries submitted anonymously to Glassdoor by Director of Sales Operations employees. Accelerated sales and business development via initiation of a national trade show marketing program. Director Of Sales Operations Resume Summary : Director Of Sales Operations with 14 plus years of experience. Comfortably in a rapidly growing and changing environment, Possesses high ethics, integrity, humility and desire to work as a team player, Excellent people management skills with an ability to prioritize and delegate, Experience managing employees located in globally remote offices, Demonstrated operational process thought leader who can conceptualize, initiate and drive change in a matrix organization environment, PMP certification or equivalent certification or work experience a plus, Ensure high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the EMEA Sales organization. Assist Regional with new hotels coming into Kimpton inventory, Act as contact for national accounts transitioned to IHG as well as to qualify and handle new account inquiries, Assist need hotels with prospecting support, lead management and strategy implementation, Taskforce to support temporary open positions across the sales organization, Assist with Consortia and FIT/wholesale Markets during transition to IHG, Partner with VP, Sales to manage/strategize new and focus accounts. Ensures communication plans are developed and executed for all new product launches, Directs project management and consulting including coordinating activities across regional field organizations and facilitating alignment to a common approach as necessary, Assists with the development of channel communications for all audiences (corporate and field), Partners with Product Sales Team leaders and Marketing management to identify key reports, functionality, and system tasks to support the sales process and improve tracking, usage, and trend identification, Lead and drive the drive within the wholesale channel, Responsible for $6M wholesale business with a highly selective distribution, Create and achieve targeted annual sales plans, Responsible for organizing updates with Founder to discuss current state of business. Directed a team of 3 Account Executives who provided business intelligence for our sales staff and executive management. Maintain a consistent growth path with a company revolutionizing their industry. Developing and executing an integrated go-to-market plan for the product, including feature roll-out, product positioning, and routes to market. Map, document, and continually improve processes to facilitate sales performance, predictability and efficient team operations, Build and run a variety sales reports to support the field organization, Act as company liaison with various sales operations vendors, Support the Sales team members to ensure that open cases and administrative requests are resolved promptly, Support the Sales teams in meeting company sales objectives - bookings, revenue, products and distribution partners, Support Accounting and Finance and ensure processes are in place from initial customer contact, through sales, implementation, and billing, Proven track record in Sales Operations in technology companies, Excellent understanding of standard business practices related to Sales Operations processes and systems training, reporting, forecasting, and sales quotas, Ability to manage projects with multiple tracks with high-energy, Ability to understand the impact of operational initiatives from a sales perspective, Process oriented, but flexible around business needs, Must be proficient at analyzing data to make strategic recommendations based on data and trends, 3-5 years' experience managing a Salesforce.com system, Some business analysis experience (including implementation, tracking, problem resolution and reporting) preferred, Minimum 5 years working in an Enterprise Technology sales organization, Finance organization or equivalent experience, Strong internal and external customer relationship-building, negotiation skills and analytical skills, Excellent written and verbal communication / presentation skills, Develops and leads planning, design, implementation, communication and delivery of the company’s demand/supply management and/or business process initiatives across a large business group or region(s), Actively partners with and influences internal and external stakeholders and/or suppliers at the VP and SVP level on a regular basis; manages complex 3rd party relationships, Drives multi-year strategies and initiatives at the regional/global/business group level by exercising some governance oversight in one or more areas (e.g., key policy decisions, resolution of high impact issues, site selection, new product introduction), Has significant financial responsibility (e.g., budget of $5 million+ USD), Leads a team of Managers and Senior Individual Contributors for a business function and/or region by setting overall program initiatives, allocating financial and human capital for programs and projects, and ensuring timely and effective delivery of Supply Chain programs, Responsible for performance management, talent management and succession planning, ensuring that the appropriate tools and processes are in place to support the team, May be responsible for significant dotted-line employee reporting relationships, Applies broad and deep subject matter expertise to solve a variety of highly complex business issues, Typically 12+ years of experience in a supply chain or related function, Experienced in managing large teams and/or organizations, Significant Supply Chain and Operations background preferred, with experience in multiple disciplines (e.g., manufacturing, planning, logistics, etc. Management experience (teams of 10+) coupled with strategic collaboration and cross-functional team work, with an overall focus on business strategy and improved business performance. Such responsibilities apply across the multiple locations of SLD, Provide direction to the Collateral Department which encompasses catalog production and post production updates, photo studio, digital image creation and apparel sample production. Leveraging the key performance indicators to drive sales management to maximize efficiency, fine tune. Developed new QSR restaurant and catering division which included a two-room banquet facility seating 200+. Directed maximizing PL (sales operations), all leadership recruiting, promotions, development, marketing, property. Assist with goal definition, alignment, and deployment, Track projects, deliverables, critical issues, and action items; follow up to ensure completion to schedule, Manage/ensure cross-organizational alignment of key portfolio decisions within and across various business units and functional groups, Coordinate, prepare and/or drive Commercial deliverables for QBR, Ops Review, strategic planning process, budgeting, etc, Validate, develop, track, and report operational metrics, Serve as the Commercial interface to key strategic or corporate initiatives, Run forward-looking agenda and ensure that preparation and follow up takes place to ensure staff meetings are actionable and decision oriented, Ensure team members are informed, have the information from the Commercial leadership team that they need to perform their role, Presentation development, including research and background preparation; communications prep and review; develop and maintain communications calendar, Drive communications on behalf of the Commercial leadership team around operational plans, key initiatives, and important activities, Manage sales forecasting, planning, and budgeting processes to corporate global standards, Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization, Responsible for supporting the equitable assignment of sales force quotas and ensuring that EMEA’s overall quota objectives are optimally allocated to all sales channels and resources, Facilitates successful implementation of new corporate programs through the sales organization by ensuring a well-defined, well communicated and efficient sales process is in place for launch, Works closely with senior leadership to align the optimal performance measurements and performance management programs required to ensure sales organization success, Oversees sales compensation plan administration for EMEA. Processing orders, coordinating sales efforts, managing customer databases, and providing technical services. Developed and maintained relationships with key corporate accounts and clients in order to increase market share. Utilized Country Inns and Suites by Carlson procedure to properly forecast, budget, and staff each operation department. Preparing, maintaining, and reviewing the purchasing files, report price lists, tracking the status of requisitions, contracts/orders, locating suppliers, approving bills for payment, monitoring contractor performance and in-house inventory forms. Your resume objective should be designed to provide a summary of your most valuable competence to the recruiter, to excel as a director of operations in their organization. Download Director, Sales Operations Resume Sample as Image file, Sales Operations Administrator Resume Sample, In an effort to improve sales efficiency, directs the preparation of systems plans, policies, and procedures, including design of source documents, technical direction of operations, back-up methods, and management reports, Directs the continuing review of all current systems and formulation of future systems so as to efficiently accomplish business purposes within budget, Responsible for assisting with launch and coordinating channel development initiatives, Directs the development and ongoing maintenance of standardized operational guidelines and process controls, and supports adherence to those guidelines through conflict resolution and escalation management across corporate and field organizations, Seeks out new approaches to improving sales effectiveness and efficiency, including the use of technology, tools, process and talent management, Identifies and develops tools to effectively communicate strategic priorities, corporate initiatives and national guidelines to the field sales organization, Formulates execution approaches and oversees the implementation of initiatives with minimal disruption to BAU field operations, Manage reporting platform for field management, working with the Sales Force Automation manager to drive change, Design, communicate and manage compensation programs and performance management for field management, Directs training and education to Managers on metrics and tools to improve financial performance, Identify opportunities to improve new hire success ramp. 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